Everything, in one place
Frequently asked.
If the answer isn't here, write to us. Someone reads everything that comes in and answers within two working days.
Free shipping in Canada & the US over $120
60-day returns — we pay the postage
Lifetime warranty on the body
Secure checkout · Canadian support
Product
The pans.
Which size should I start with?
The 24 for one or two people on most nights. Add the 28 when the table fills up — or buy The Pair and save $30. One portion in a 28 steams instead of searing, so don't start there.
Do I need to season it?
No. There is no curing step and no oil film to maintain. Unbox it, heat it on medium, cook.
Will it work on my hob?
Gas, electric, ceramic and induction. The forged base is flat and stays flat.
Can it go in the oven?
To 260°C, handle included. The handle is stainless and riveted, not glued.
What is the surface actually made of?
Forged titanium bonded straight onto a 2.1 mm forged aluminium core. One material, not a coating sprayed on top.
What comes in the box?
The pan. The Pair adds the 28 and Issue No. 01. No rack, no lids you won't use, no twelve-piece anything.
Orders
Shipping and returns.
How long does delivery take?
Two to five business days in Canada, three to seven in the US. Free over $120, which covers every pan we sell. Every order is tracked.
Do you ship outside Canada and the US?
Not as standard. Write to us and we'll see what's possible.
How do returns work?
Sixty days from the day it arrives, used or unused. We pay the return postage and refund in full once the pan reaches us.
It arrived damaged.
Write to us with your order number and a photo and we'll replace it.
Living with it
Care and warranty.
Is the dishwasher really fine?
Yes, and metal utensils are too. We tested release at cycle 1 and again at cycle 500 with no measurable loss.
What is the one rule?
Don't heat it empty. Put something in the pan before the burner goes on.
What does the warranty cover?
The body, for life — warping and handle failure under normal home use. The surface wears with use, as every surface does.
How do I make a warranty claim?
Write to us with your order number and a photo. There's no form.
Still deciding
Sixty days to change your mind.
Cook on it for two months. If it isn't the pan you reach for, we pay the return and refund it in full — used, scratched, dishwashered, all of it.