Everything, in one place
Frequently asked.
If the answer isn't here, email us and a real person will reply within a day.
Free shipping on every pan, duty-free
30-day returns
Lifetime warranty
Ships in 1–3 business days
Product
The Pure Pan.
Which size should I start with?
The 10 in is our everyday size, for two to three. Go 8 in for eggs and sides for one or two, or 12 in for family dinners and one-pan meals for four.
Do I need to season it?
No. Wash it with warm water and a little soap, dry it, and cook. Add a few drops of oil and eggs slide.
Will it work on my stovetop?
Yes: induction, gas, electric and ceramic. The 430 magnetic stainless base works on every cooktop.
Can it go in the oven?
Yes, up to 500°F / 260°C, handle included.
The glass lid is for the stovetop only. Take it off before the pan goes in the oven.
What is the surface made of?
EverBond™ 100% titanium, fused into 18/10 food-grade stainless through molecular infusion, over an aluminum core and a magnetic stainless base. Nothing is sprayed or painted on. Made without PTFE, PFAS, PFOA, BPA, lead and cadmium.
What comes in the box?
The Pure Pan in your size. Every pan also comes with 4 free gifts: a tempered glass lid for each pan, a Still spatula and two eBooks, a recipe book and a care guide (emailed after purchase).
Orders
Shipping and returns.
How long does delivery take?
Orders ship in 1–3 days with tracking and arrive in 6–15 business days. You'll see the same line under the Add to Cart button on the product page.
Will I pay duties or import taxes?
No. Every pan ships free and duty-free. The price you see at checkout is the price you pay, with no customs fees or surprise charges at your door.
How do returns work?
Cook with it for up to 30 days. If it isn't your favorite pan, email us and send it back.
It arrived damaged.
Email us with your order number and a photo and we'll sort it out.
Living with it
Care and warranty.
Can it go in the dishwasher? Can I use metal?
Yes to both. Metal utensils are fine.
How do I get the best results?
Add a few drops of oil and let food release before you move it.
What does the warranty cover?
A lifetime warranty against manufacturer defects in materials and workmanship. Normal wear and cosmetic marks aren't covered.
How do I make a warranty claim?
Email us with your order number and a photo. There's no form.
Ready to upgrade?
Make the switch to titanium.
No coating to wear off, no seasoning, no babying. Rated 4.8 out of 5 across 7,000+ reviews.
- Free shipping on every pan
- Lifetime warranty
- 30-day returns
- Secure checkout
Cook with it for 30 days. Not for you? Send it back.