Shipping policy

Shipping Policy

Last updated: October 2, 2026

Shipping is free on every order, with duties and import taxes already included in the price. Nothing extra is due on delivery.

Where we ship

  • United States and Canada
  • United Kingdom and Ireland
  • All European Union countries
  • Australia and New Zealand
  • Singapore and the United Arab Emirates

For any country not listed, email support@stillcookware.com and we'll check what's possible.

Orders ship to street addresses only. P.O. Boxes and military addresses (APO/FPO/DPO) aren't supported.

Shipping cost

Free on every order, whatever the size or destination.

Duties and import taxes

Every order ships with duties and import taxes prepaid, so the price at checkout is the final price. If a carrier ever requests import fees on a Still order, email us and we'll resolve it with them. Any fee already paid is refunded on receipt of the carrier's invoice.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing the next business day.

Delivery times

Most orders arrive within 6–15 business days of being placed: 1–3 days to process, then 5–12 days in transit. These are estimates; peak seasons, customs checks and weather can occasionally add a few days.

Orders with several items, such as a Set of 3, may arrive in more than one package. eBooks are digital and don't ship. Your download link is emailed as soon as your order is placed.

Tracking

A shipping confirmation email with a tracking link is sent as soon as the order ships. Tracking can take 24–48 hours to show its first update.

Address changes

Shipping addresses can be updated within 12 hours of ordering, as long as the order hasn't been dispatched. If a package comes back to us because of an incorrect or incomplete address, we'll be in touch to arrange re-delivery.

Late, lost or missing packages

If tracking hasn't updated for 7 business days, or an order hasn't arrived within 15 business days, email us with the order number and we'll look into it right away.

  • Lost in transit (tracking never shows delivery): we send a replacement at no cost.
  • Marked delivered but not received: it's worth checking with neighbours, the building mailroom or any safe place, and allowing 48 hours, as packages are sometimes scanned early. If it still hasn't turned up, we open a claim with the carrier and send a replacement once the claim is approved.

Damaged on arrival

If an order arrives damaged, email us within 7 days of delivery with a few photos and we'll replace it at no cost. Full details are in our Return & Warranty Policy.

Contact

Still Cookware · support@stillcookware.com · PO Box 99900 SD 629 074, Markham ON L6C 0V2, Canada